Publication Title
“It’s good for them but not so for me”. Inside the sign language interpreting call centre
Publication Type
Journal article
Journal
Translation and interpreting
Year of publication
2017
Volume
9
Issue
2
Pages
no pages
Language(s)
English
Modalities
Abstract
This paper reports on findings from an international survey of sign language interpreters who have experience of working remotely via video link, either in a video relay service or as a video remote interpreter. The objective of the study was to identify the common issues that confront interpreters when working in these remote environments and ascertain what aspects of interpreting remotely via a video link are working successfully. The international reach of this survey demonstrates how working remotely via video link can be an integral part of bringing about social equality for deaf sign language users; yet according to interpreters who work in these services, ineffective video interpreting policies, poor public awareness and lack of training are identified as areas needing improvement.